Shannon Optical will provide a 100% refund within 7 days from the date the eyewear is picked up for any reason.
Payment - Required in full at the time an order is placed.
Patient's Own Frame (POF) - Shannon Optical is not liable for damage done to POF.
Warranty - Shannon Optical will replace any defective product at no charge if the following conditions occur within one year from purchase date:
All warranties are voided if abnormal or excessive product abuse has occurred. Any product warranty request must be accompanied by the product in question.
Prescription Eyewear Errors - Shannon Optical will remake prescription eyewear at no charge for errors made by Shannon Optical.
Prescription Changes - Change in prescription eyewear due to doctor error will be charged at 50% of list price up to 60 days from purchase date.
Prescription Eyewear Returns - If for any reason prescription eyewear need to be returned, and do not meet any of the warranty or error policies, Shannon Optical will issue a 50% credit from list price within 60 days of purchase date once the eyewear is returned to Shannon Optical.
Non-Adapt for Progressive Lenses - If the end user is unable to adapt to their progressive lenses, Shannon Optical will replace the lenses with any multifocal lens at no charge within 60 days from the date of purchase. After 60 days, replacement lenses will be charged at list price.
Super Scratch Guard Warranty - A limited One Year Warranty is offered on Super Scratch Guard. Limited to one replacement per order.
Remakes - Remakes falling under any of the above policies must be returned to Shannon Optical prior to any credit being issued.